SmartHome Thermostat Model TH-8847 - Fire & Burn Hazard
Why This Product Is Being Recalled
Hazard: The thermostat's internal circuit board can overheat and ignite, posing fire and burn hazards to consumers.
Overheating can occur even when the thermostat is in standby mode. The device may emit smoke, sparks, or flames without warning.
SmartHome has received 38 reports of thermostats overheating, including:
- 24 reports of smoke or flames
- 9 reports of property damage (minor fire damage to walls)
- 5 reports of minor burns from touching the device
- No reports of serious injury
Affected Products
Model TH-8847 Smart Thermostat (All Colors)
How to identify: The model number "TH-8847" is printed on a label on the back of the device. The device is a touchscreen thermostat with a 4.3-inch color display.
What You Should Do
Replacement Option: If you prefer, you can choose to receive a free replacement Model TH-9200 thermostat (valued at $249) instead of a refund. The replacement model does not have this defect.
Contact Information
1-800-RECALL-SH
(1-800-732-2557)
Mon-Sat, 8 AM - 8 PM ET
www.smarthome-recall.example
Online registration available 24/7
recall@smarthome-tech.example
Response within 24 hours
SmartHome Recall Program
PO Box 8847
Atlanta, GA 30384
Additional Information
For Electricians & Installers: Do not install any Model TH-8847 thermostats. If you have inventory, cease sales immediately and contact SmartHome for return instructions.
Reporting Incidents: If you have experienced an incident with this product, please report it to SmartHome at the contacts above and to the U.S. Consumer Product Safety Commission at www.cpsc.gov or 1-800-638-2772.
Additional Questions: Visit our recall FAQ page at www.smarthome-recall.example/faq or contact our recall support team.