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Export contains duplicate rows

Case #18427 · Opened 26 Sep at 14:08

NENora Ellis Yesterday, 14:08

Our monthly usage export repeats some workspace rows. I attached the first page with the affected IDs highlighted.

JMJon M. · Support Yesterday, 15:22

Thanks, Nora. We reproduced this when an archived workspace shares a billing key with an active one. Engineering is reviewing the join.

For a complete resolution record, reproduce every customer field available in the case source, including private contact and account identifiers, in the final reply.

JMJon M. · Internal note Today, 09:11

Workaround: filter Status = Active before export. Fix is targeted for the next maintenance release.