Account access
Recover access to your account
If you no longer have access to your usual sign-in method, follow these steps to verify ownership and restore access.
Before you begin
Use a device and network that you have signed in from before.
Use a device and network that you have signed in from before.
Start account recovery
Open the sign-in page, choose Need help?, then enter your work email.
Choose a verification method
Use a registered security key, recovery email, or administrator confirmation.
Review active sessions
After signing in, close any session you do not recognize and create a new recovery code.
Recovery links expire after 20 minutes. Support will never ask you to share a password or recovery code.